Manage and grow senior-level client relationships to ensure internal and external stakeholder alignment by negotiating and managing client expectations and satisfaction.
Identify and drive digital/traditional media strategies, either stand-alone or as elements of communication plans.
Develop and execute integrated communication plans.
Provide strategic counsel to key clients and serve as a trusted advisor for clients and competitors.
Inform, educate and influence existing and potential future clients directly on WE value and positioning relative to competing agencies.
Serve as project manager in preparation and delivery of organic growth or new business proposal content and in-person pitch meetings.
Share industry point of view and exhibit a strong understanding of shifts and opportunities in the competitive agency landscape.
Identify global, digital and social communications trends; educate clients/agency in understanding the importance of social media engagement.
Serve as primary day-to-day contact person for clients; proactively engage on issues.
Participate in budget and resource management and tracking team utilization.
Manage career development and performance of direct reports, escalating to senior staff on crisis issues; maintain client/team satisfaction while holding the team accountable for demonstrating agency values.
Requirements:
High level of analytical and strategic experience based on industry knowledge.
High level of initiative; takes accountability for role in projects.
Demonstrated creative and strategic mindset.
Established editor and/or analyst relationships; experience proactively placing stories.
Experience making presentations to groups of all sizes and pitching new business.
Customer service orientation in a client and business environment (a must).
Experience working globally or with colleagues in multiple locations.
Experience working in a fast-paced team environment (frequent tight deadlines, multitasking, etc.).
Strong presentation and consulting skills with the ability to read, write and speak English fluently.
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